General Terms of Service (GTS)

Provider: Massimiliano Mattioli (FlowMatics.eu), IČO 04774990, registered office at Novodvorska 1070/4, 142 00 Praha-Libuš, Czech Republic.

Client: The natural or legal person who requests and purchases the services.

Services: technical and strategic consulting for industrial laundries (plant analysis, layout and flows, evaluation of equipment and offers, market analysis and commercial development, project support)

These GTS govern the conclusion and performance of all service contracts between the Provider and the Client. Detailed design, structural checks, safety and certifications are excluded, unless otherwise agreed in the engagement.

Request: The Client submits a request for services through the website, by email or by telephone.

Offer: The Provider sends a tailored quotation/offer.

Acceptance: The contract is deemed concluded when the Client formally accepts the offer (e.g. by confirmation email or payment of a deposit).

Amendments to the contract must be agreed in writing.

• The prices of the Services are those stated in the Offer accepted by the Client.
• Prices are exclusive of Value Added Tax (VAT), unless otherwise specified. The Provider operates under VAT number CZ8302281273.
• Payments must be made in the manner and within the terms stated on the invoice (issued from the office in the Czech Republic).
• In the event of late payment, default interest as provided by Czech law and/or the EU Directive on combating late payment in commercial transactions will apply.

The Provider undertakes to perform the Services with the professional diligence required in the sector (obligation of means).

The Client undertakes to provide promptly all the information, documents and resources necessary for the performance of the Service. Any delay attributable to the Client may result in a delay in performance.

Scope of Application: This section applies only if the Client is a Consumer (a natural person acting for purposes outside their trade, business or profession).

Period: The Consumer has the right to withdraw from the contract within 14 days without giving any reason, starting from the date of conclusion of the contract.

Loss of the Right: If the Service is a consulting service and performance has begun with the Consumer's express consent and acknowledgement that they will lose the right of withdrawal once the service has been fully performed, the right of withdrawal lapses.

Procedure: To exercise the right of withdrawal, the Consumer must inform the Provider by means of an explicit statement (e.g. email) before the withdrawal period expires.

The Provider is not liable for damages arising from incorrect or incomplete information provided by the Client.

Liability for damages suffered by the Client in connection with the performance of the Services will be limited to the total amount of the fee agreed for the Services, except in cases of wilful misconduct or gross negligence.

All contracts concluded under these GTS are governed by the law of the Czech Republic, except where the Client is a Consumer resident in another EU Member State, in which case the mandatory consumer protection rules of their country of residence apply.

For disputes arising from contracts concluded with Clients acting as businesses or professionals (B2B), the exclusive jurisdiction is the courts of Prague, Czech Republic.

For Consumers, jurisdiction is that provided by law.